30-day Money Back Guarantee Returns If you are not satisfied with the items in your order, please send them back to us within 30 days in their original condition for a full refund. You are responsible for return shipping fees unless there was an error in shipping. Exchanges We cannot exchange any product if it has already been opened (and yes, we have tried to cleverly reseal it and hope someone doesn't notice. It won't work). Replacements If your product arrives damaged or broken, please contact us immediately and we will send a replacement. Please don't break it just to get a new one or to try out this policy. Any items returned as "defective" that are found to be non-defective will be charged a 10% restocking fee.
Initiating a return Contact us and we will issue you an RMA # for your return. We will not accept a return without an RMA number. The original shipping fee is not refunded Unfortunately, we cannot refund the shipping fee on any return. We completely understand if you didn't like the item or you accidentally ordered the wrong item, but we can't eat the cost of shipping. It just wouldn't taste good. Also, if you received free shipping on your purchase, we will deduct our actual postage cost from the refund amount. |
